Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts.
Vi Weekly Digest: You’re Invited! Build Your Dealer Brain Read More »
Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts.
Vi Weekly Digest: AI, Events, and New Features for Equipment Dealerships! Read More »
Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Featured Webinar AI Mastery for Equipment Dealerships Securing a Future-Ready Strategy Exciting news! We’ve teamed up with Associated Equipment Distributors (AED) to bring you an educational webinar, “AI Mastery for Equipment Dealerships: Securing a Future-Ready Strategy” on October 24th at 10 AM CT! This educational session will showcase how AI can transform dealership operations and future strategy. Joining us will be members from Torgerson’s Equipment sharing their real experience utilizing AI, providing practical real-world insights. Meet our expert panel moderated by Robert Saik, Founder & CEO, visorPRO: Brion TorgersonCEOTorgerson’s Equipment Wayne FischerDirector of Parts & ServiceTorgerson’s Equipment John Schmeiser, C.DirIndustry ConsultantvisorPRO Brock MoirCPOvisorPRO Product Update Knowledge Articles Are Here! 🎉 Mainline Knowledge articles are here! Operators and Service manuals are great… but without Knowledge Articles we were missing critical information. We are excited to announce that the first version of our knowledge article solution is here! Now, when you ask Vi a question, you will see the most relevant Knowledge Articles based on your question listed below the references. Simply click on a knowledge article to see the content. Event AMC Golf Tournament – Woodstock, Ontario 🏌 The visorPRO team had a fantastic time at the Annual Agricultural Manufacturers of Canada (AMC) Golf Tournament this week in Woodstock! ⛳ Thanks to the amazing team at AMC for putting on such a great event. visorPRO is the proud event sponsor of the AMC Golf Tournament series. Best,The visorPRO® team
Vi Weekly Digest: Unlock AI Mastery, New Knowledge Articles, and AMC Golf Highlights! Read More »
Welcome to the Vi Weekly Digest where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Press Release visorPRO secures first international partnership, McIntosh & Son in Australia! Vi, the cutting-edge AI-powered assistant developed by visorPRO® is proud to announce a partnership with McIntosh & Son, a leading Australian dealership group specializing in agricultural, construction, and grounds care machinery. This marks visorPRO’s first international partnership and a significant milestone in expanding its global footprint, beginning in Australia. Anthony Ryan, General Manager of McIntosh & Son, expresses his excitement about this partnership: “The integration of visorPRO is a game-changer for our operations. It aligns seamlessly with our commitment to delivering unparalleled service and support to our customers. With Vi, we can now streamline our processes, ensuring that our customers receive the most efficient and reliable service.” Product Update Meet Vi, Your New AI Service Assistant! 🎉 We recently announced our rebrand from visorPRO to Vi! Why Vi? Our goal with this rebrand is to personify our service, making it not just a tool for service teams, but a reliable team member. Event AMC Golf Tournament – Elbow, SK The visorPRO team had a fantastic time at the Annual Agricultural Manufacturers of Canada (AMC) Golf Tournament in Elbow, SK last week! ⛳ Thanks to the amazing team at AMC for putting on such a great event. A big congrats to Rite Way Mfg. Co. Ltd. on winning our Yeti cooler draw! 🎉 visorPRO is the proud event sponsor of the AMC Golf Tournament series. You can register for the next upcoming tournament in Woodstock, ON here. Best,The visorPRO® team
Here at visorPRO, we are constantly innovating and therefore, always one step ahead of the game. We wanted to give you an update on the features that are on our radar and we plan to have into production in the coming months.
Vi Weekly Digest: A look into our future! Read More »
By Landon Swan posted on June 17, 2024 The stage was set for a transformative leap in the farm equipment dealership industry. Mazergroup, Canada’s largest New Holland equipment dealer, has started a journey to enhance customer experiences through advanced A.I. technology provided by visorPRO. During a Farm Equipment webinar, Wally Butler, vice president and CFO of Mazergroup, Brock Moir, CPO at visorPRO.ai and Robert Saik, CEO of visorPRO.ai, discussed the potential of A.I. to revolutionize service delivery and operational efficiency in rural settings. “A.I. is a game changer, a tool to provide customer care and to help our technicians do their job better, faster, stronger,” Butler says. Mazergroup’s venture into AI began tentatively in 2023 with a pilot project, but it was in 2024 that the dealership fully committed to integrating AI into their dealership operations, specifically leveraging visorPRO within the farm equipment area. This decision reflects Mazergroup’s proactive stance in adopting new technology to better serve its customers spread across numerous small rural communities — a demographic that presents unique challenges in terms of attracting and retaining skilled personnel, Butler says. Saik articulated visorPRO’s role in augmenting the intelligence of agricultural practices through AI-driven insights and rapid information retrieval capabilities. He emphasizes that AI is accelerating progress at an unprecedented rate, highlighting its potential to reshape how agricultural equipment is serviced and maintained. Butler emphasizes Mazergroup’s strategic alignment with AI technologies. He views AI not just as a tool for enhancing customer care but also as a catalyst for improving technician efficiency. Mazergroup believes that empowering technicians with quick access to contextual information from visorPRO will streamline repair and maintenance tasks, thereby reducing downtime and enhancing overall service quality and improving quality of life for customers. “If we can increase our throughput, get customers back up and running more quickly, or get our internal work done more quickly because we’re spending less time on the diagnostic, or trying to solve problems, or trying to get information, then we’re thinking this is a real key to improving the work-life balance,” Butler says. VisorPRO’s capabilities extend beyond mere information retrieval from OEM manuals; it aims to evolve into a comprehensive knowledge hub encompassing video transcripts, discussion threads, work orders, and custom articles tailored to dealership needs. This expansion promises to further enrich its utility, making it an crucial resource for Mazergroup’s day-to-day operations. One of the standout features of visorPRO, Butler says, is its ability to provide instant, accurate responses to customers. For instance, when a customer asks about the oil specifications for their machine, technicians can swiftly access visorPRO to retrieve details on change intervals, fluid capacities and recommended types — empowering them to deliver informed recommendations promptly. This capability not only enhances customer satisfaction but also positions Mazergroup as a leader in leveraging technology to elevate service standards. VisorPRO facilitates continuous improvement through user feedback mechanisms. Technicians can provide insights into the tool’s effectiveness, enabling iterative enhancements that align with Mazergroup’s commitment to excellence. Looking ahead, visorPRO and Mazergroup may include a feature where users can talk to the AI technology, within the next few years. “Here’s a tier zero support line that now your customers can call and it’s talking to an AI, whenever it needs to escalate something, it will, if it can answer basic things, it will,” says Moir. “Now, you’ve given your customers a tool to solve a bunch of problems that they’re bringing to you, you’re looking like a superhero because it’s solving a bunch of problems for your customers, and when it’s having a hard time, it’s bringing that back to your service team and actually getting them that elevated level of care that they need.” Mazergroup envisions establishing a centralized repository within visorPRO — a vault housing essential manuals ranging from operators to service guides. This initiative aims to streamline access to critical information necessary for servicing a wide array of equipment, thereby bolstering operational efficiency across Mazergroup’s extensive network of dealerships. The partnership between Mazergroup and visorPRO marks a significant stride toward integrating AI into agricultural equipment service, Butler says. By embracing visorPRO’s AI capabilities, Mazergroup not only enhances its operational agility but also solidifies its reputation as an industry innovator committed to delivering unparalleled customer service in rural communities.
Mazergroup Implementing Artificial Intelligence Into Dealership Read More »
Welcome to this week in visorPRO® where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Featured Podcast Mazergroup Podcast: Turnin’ Dirt We’re thrilled to share that our very own CPO, Brock Moir, was a special guest on the latest episode of the Turnin’ Dirt podcast by Mazergroup! Listen in as Brock shares insights into the process behind our cutting-edge AI technology, how we are helping “Canada’s Largest New Holland Dealer” be more efficient, and the exciting future of equipment service. Product Update Speed Improvements We have now released significant performance improvements for visorPRO. While many of our software developers have incredibly fast internet, our users across the prairies struggle with low-bandwidth connection. We have now optimized visorPRO for these low-bandwidth connections so that all of our users can receive quick answers, even if the wifi isn’t perfect! Enjoy the new speed, and stay tuned until next time. Product Update Who Benefits from AI in Equipment Service? The Impending Shift for Dealerships The equipment industry is on the brink of a transformative shift, with AI-powered Knowledge Assistants poised to revolutionize how dealerships operate. As large OEMs dive into developing their own AI strategies, the question arises: who stands to benefit? While the potential benefits are enticing, dealership owners must prepare to navigate this evolving landscape strategically. With data ownership emerging as a critical factor, dealerships face the risk of losing control over customer relationships if OEMs hold all service data. However, independent solutions like visorPRO® offer a path forward, empowering dealerships to enhance their expertise while maintaining control over their data. Will you wait for OEMs to dictate the future, or will you take control of your dealership’s destiny?
Discover how AI-powered Knowledge Assistants are reshaping equipment service. Learn how dealerships can navigate the impending shift in the industry’s landscape, maintain control over data, and stay competitive in the face of OEM advancements.
Who Benefits from AI in Equipment Service? The Impending Shift for Dealerships Read More »
Welcome to this week in visorPRO® where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Product Update Upgrades and Time-Saving Achievements Wilson SchultzProduct Manager This week we calculated that visorPRO has already saved our partners over 1,300 hours searching for information. Multiply that by your charge-out rate to determine if AI can make a difference in your dealership! We are excited to see efficiency grow through the coming spring season. This week’s release made visorPRO over 10X faster, and we will keep the performance improvements coming. Stay tuned for the next update! Exclusive Offer Test Environment Now Available! You’ve heard about it, now take visorPRO® for a test drive! This is an exclusive offer for you to experience the transformative power of knowledge assistants in your dealership. Join industry leaders like Mazergroup and discover how AI-powered knowledge assistants can enhance your dealership’s efficiency and customer service. We’ve developed a special visorPRO® demo just for CNH dealers like you. Limited to a handful of products including the following: Try it today! Contact us at taylor.veilleux@agvisorpro.com, and we will send you the link. Testimonial What our partners are saying… “I had a client call on Monday where I used visorPRO to look up a specific diagnostic for a hydraulic pressure system, and it took me right where I needed to be, I was able to pull diagrams and gave the procedures to the techs. I was very impressed because usually, the techs would have to look up the make and model, open the service manual, and then scroll through it to find the info. With visorPRO, it spits it out right away.” Richard ShrupkaService Manager
April 6, 2024 Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Webinar Recording Your AI Ally: Enhancing Customer Service and Dealership Efficiency In case you missed it, we recently hosted a webinar titled “Your AI Ally: Enhancing Customer Service and Dealership Efficiency” in collaboration with FarmEquipment.com. Featuring industry experts Wally Butler (Vice President/CFO at Mazergroup), Brock Moir (CPO at visorPRO®), and Robert Saik (Founder & CEO at visorPRO®), the webinar delved into pressing challenges faced by dealerships today and unveiled how visorPRO’s innovative AI-powered solutions are turning customer service into a profitable competitive advantage. If you were unable to attend the live webinar, we’ve got you covered! Access the webinar recording here: Wally Butler, CFO at Mazergroup shares insights on how pooling knowledge across 150+ technicians elevates customer care and boosts efficiency: Product Update Accelerating Success with visorPRO: Early Adopters See Immediate Benefits Wilson SchultzProduct Manager We have now successfully onboarded select champions across our partner organizations who are reaping the benefits of visorPRO. In the first two weeks of use, visorPRO has responded to almost 1000 requests from these early users. Being in the market and receiving feedback every day allows us to make impressive improvements every week! The visorPRO team is moving faster than ever, and each month will bring substantial performance improvements. Stay tuned for updates on the latest capabilities! Featured Article Cultivating Relationships and Nurturing Knowledge Why Large Language Models will Transform Agriculture Brock Moir, Chief Product Officer of AGvisorPRO was recently profiled in Equipment Dealer Magazine (North American Equipment Dealers Association) on how visorPRO® is harnessing generative AI to boost service technician efficiency in the farm equipment dealership space. This article delves into the intricacies of Large Language Models (LLMs), their potential benefits and limitations, and how they are set to reshape parts of the agricultural industry.
visorPRO® Weekly Digest: Empowering Dealerships, Highlights from Our AI Webinar Read More »
