Frequently Asked Questions
Learn All About Vi
Choosing new technology for your equipment dealership isn’t just about features: it’s about trust, fit, and impact. This FAQ answers the most common questions dealers ask about Vi by visorPRO®: what it does, how it works, and how it supports every role in your dealership.
General
What is Vi by visorPRO?
Vi is the heavy equipment industry’s most comprehensive AI aftermarket platform—built to support every equipment brand, connect with any dealer management system, and power the industry’s first dealer-to-dealer work order intelligence network.
Trusted by dealerships globally since 2023, Vi brings together OEM and shortline manuals, work orders, and internal knowledge to put answers in reach of service, parts, sales and customer service teams alike. With Vi, dealerships diagnose faster, capture more billable hours, and deliver service that keeps customers coming back.
How does Vi increase service efficiency?
How does Vi improve profitability?
How does Vi help with service documentation and story writing?
Vi includes a Story Writing Assistant that instantly converts technician notes into complete, professional service stories ready for warranty submission. This standardizes documentation and improves quality, reducing the time and effort spent writing while lowering the likelihood of warranty delays or rejections.
Does Vi improve warranty submissions?
Yes. More complete documentation, driven by the Story Writing Assistant, which turns technician notes into clear, professional service stories leads to a reduction in warranty claim delays and rejections.
How does Vi reduce callbacks and rework?
By providing verified service guidance and proven historical fixes, Vi improves repair accuracy and first-time fix rates.
How does Vi help with work orders?
Vi helps technicians complete work orders by surfacing relevant repair history, including complaint, cause, and correction details for parts and service, making documentation faster and more consistent.
What is work order sharing?
Is Vi only for large dealership groups?
No. Vi scales from single-location dealerships to large dealer groups.
Does Vi replace technicians or service managers?
Does Vi work across all OEMs and shortline brands?
Yes. Vi is brand-agnostic and supports every make, model, and equipment line serviced by the equipment dealership.
Vi is already used by dealerships supporting 50+ equipment brands and over 30,000 models, spanning agriculture, construction, and material handling. This includes major OEM groups and their brands, such as Case IH, New Holland, Massey Ferguson, Fendt, Versatile, Kubota, Kioti, Manitou, JCB, Bobcat and more—plus a wide range of shortline manufacturers.
When was Vi launched?
Is Vi actively used today?
Yes. Vi is fully deployed in over 100 equipment dealerships and used daily by over 1,000 dealership employees globally–across service, parts, sales and customer service.
Data Accuracy & Trust
How does Vi ensure accurate answers?
Does Vi hallucinate like generic AI tools?
Does Vi cite its sources?
Deployment & Integration
How quickly can we go live?
Most dealerships are live with Vi within 14 days.
How quickly are work order capabilities available?
Full work-order capabilities, including historical work order data, are typically available within 60 days or less of getting started with Vi. Timing may vary based on dealership size, number of locations, and data readiness.
Does deployment require IT resources?
No. Vi handles the entire deployment, including document ingestion, data cleanup, and configuration, with zero lift from dealership teams.
Will onboarding disrupt daily operations?
Does Vi replace our Dealer Management System (DMS)?
No. Vi works alongside your DMS to improve the speed, accuracy, and completeness of details captured in work orders while making information faster and easier for teams to access.
What DMS platforms does Vi work with?
How does Vi reduce callbacks and rework?
Customer Satisfaction & Equipment Uptime
How does Vi improve customer satisfaction?
How does Vi reduce downtime?
Does Vi improve first-time fix rates?
Security & Data Ownership
Is dealership data secure?
Yes. Vi follows recognized security best practices to protect dealership data, including encryption and controlled access for authorized personnel.
Is dealership data shared with other dealers?
No. Dealership data is fully siloed unless cross-dealer work order sharing is explicitly requested and enabled.
Who owns the data and knowledge?
The dealership retains full ownership of content and knowledge stored within Vi.
Technician Adoption & Expertise
Will technicians actually use Vi?
Yes. Senior technicians use Vi to accelerate diagnostics and reference proven fixes while junior technicians use it to build capability and confidence faster.
Does Vi reduce interruptions?
Yes. Technicians get instant answers without pulling managers or senior technicians away from other billable work.
How does Vi help teams share knowledge?
Technicians can add notes directly to manuals and documents. These insights are saved within Vi and accessible across the dealership.
Can Vi be accessed on any device?
Yes. Vi works on desktops, laptops, tablets, and mobile devices–in the shop or in the field.
ROI & Performance
How does Vi improve profitability?
Faster diagnostics, fewer callbacks, stronger documentation, and more accurate quoting increase revenue and efficiency per work order.
Does Vi help during peak season?
Yes. Vi reduces bottlenecks and supports consistent performance when workloads spike.
Does Vi scale across multi-location dealer groups?
Yes. Standardized knowledge and workflows improve consistency and performance across all locations.
How is Vi priced?
Pricing is structured per dealership location, and designed to scale from single locations to enterprise groups.
Ongoing Learning & Support
How does Vi support adoption?
Every dealership has a dedicated customer success team member focused on onboarding, adoption, and helping teams get the most value from Vi.
How often is Vi updated?
Continuously. Enhancements are released automatically with no downtime and at no additional charge.
How does Vi’s knowledge base grow?
Vi expands its knowledge base as the dealership operates. As teams capture insights, Vi evolves with that knowledge.
How does Vi benefit every role in the dealership?
Vi aligns the entire dealership around shared knowledge. Employees get instant answers, managers gain visibility and consistency, and leadership sees improved margins, uptime, and customer satisfaction.
Ready to see Vi in action?