Vi by visorPRO® | AI-Powered Aftermarket Platform for Equipment Dealerships

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Your Equipment Dealership’s AI-Powered Aftermarket Platform

Trusted by Leading Dealers Globally

Introducing Vi 3.0

Powered by agentic AI, Vi 3.0 brings smarter search, deeper analysis, and conversational AI to support your dealership’s aftermarket department.

The Heavy Equipment Industry's Most Comprehensive AI Aftermarket Platform

Vi by visorPRO® is built to support every dealership, across any equipment brand, connect with any dealer management system, and power the industry’s first dealer-to-dealer work order intelligence network.

Trusted by dealerships globally since 2023, Vi brings together mainline and shortline manuals, work orders, and internal knowledge into one system so teams diagnose faster, capture more billable hours, and deliver service that keeps customers coming back.

Built for Equipment Dealerships

Answer customer inquiries on the spot
Identify the right parts the first time
Build stronger customer relationships with confident, informed insights
Diagnose and troubleshoot symptoms faster and more accurately
Produce complete, professional work order stories in seconds
Standardize quoting, estimates and job planning
Accelerate training with every document in one place
Gain clearer visibility into repair patterns and performance

Case Studies

Explore how forward-thinking dealers are leveraging Vi to run faster, more profitable operations.

One Platform. Every Corner of Your Dealership

Answer customers on the spot.

Whether a customer is on the phone or at the counter, your team needs answers now: fluid capacities, torque specs, part numbers. Vi surfaces answers in real time by pulling from manuals, past work orders, and your dealership’s internal documents.

Choose the right parts, the first time.

Parts decisions mean juggling multiple systems with a real risk of ordering the wrong item. Vi identifies the right components by surfacing what’s already been replaced on past work orders, so your team orders with confidence.

Turn every conversation into a stronger customer connection.

A customer at the counter or on the line wants to know if a machine fits their application. Vi pulls specs, component settings and capacities in real time, so your sales team responds with confidence, without keeping the customer waiting.

Quote with confidence, protect your margin.

Inconsistent labour estimates and missed billable items quietly erode margin on every job. Vi uses your historical jobs to suggest labour times, clarify what’s warranty versus billable, and ensure nothing gets left off the quote.

Diagnose with data, not guesswork.

Diagnostic information is scattered across manuals, colleagues, and past jobs. Vi connects OEM and shortline manuals with past work orders and internal documentation in seconds, recommending likely causes, next steps, and the exact procedure to get the job done.

Every job completed, every dollar captured.

When a service story is rushed or incomplete, warranty submissions weaken and billable hours slip through the cracks. Vi’s StoryWriter Assistant™ converts rough technician notes into complete, professional service stories in seconds.

Get new hires productive faster.

Onboarding a new technician can mean weeks of shadowing and pulling senior staff away from billable work. Vi connects every OEM and shortline manual, work order, and internal document in one place, so new team members find answers themselves from day one.

See what’s working, fix what isn’t.

Repair patterns and performance are buried across systems and spreadsheets. Vi surfaces the information managers need to spot inefficiencies, track what’s working, and make faster, more informed decisions across every location.

See Our FAQs

Ready to learn more about Vi? Browse answers to the most common questions about onboarding, integrations, functionality, and support.

How Vi Works

Go live in just weeks. No data cleanup required.

Connect

Vi connects into your system and cleans the data in your manuals, work orders, and internal docs.

Load

Vi builds a dealership-specific knowledge base from your data, tuned to your equipment.

launch

Vi organizes your manuals, work orders, and internal docs into a single, searchable vault.

"Vi is a revolutionary tool for our operations. It provides quick access to insights from thousands of past work orders, enabling us to quote more accurately, resolve issues faster, positively impact technician efficiency, and enhance the service experience for our customers.”

“We’ve increased our tech efficiency by 5% in 8 weeks of using Vi. It’s not just about finding the service manual—it’s about using our past work to improve quoting, increase absorption, and train our team faster.”

“The quicker you can figure out the issue, the less time you have to write off. It’s better for everybody. The quicker you have an answer, the happier the customer. We’re more productive and put more to the bottom line because of it."

“With Vi, we can find the answer within 30 seconds while we’re still on the phone with the customer. That’s where it really clicked. What used to take most of a day to quote can now be built much faster.”

"This is revolutionary. The integration of visorPRO signifies a game-changing opportunity for Torgerson's in terms of technician onboarding, training and overall business operations."