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visorPRO™ Weekly Digest: Webinars, Onboarding, and New Partners

Friday, March 15, 2024 Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Press Release Burnips Equipment Co. Partners with visorPRO.ai Generative AI Empowers Farm Equipment Dealerships FOR IMMEDIATE RELEASE: We are thrilled to announce our partnership with Burnips Equipment Company, a renowned family-owned business dedicated to delivering top-quality products and support to farmers since 1972. Together, we’re revolutionizing the industry with cutting-edge technology to provide unparalleled service. Read the full press release below. Product Update Onboarding has begun! We are pleased to announce the commencement of our onboarding phase! Our team is excited to share that employees from our initial group of partners have commenced their integration with visorPRO.ai, actively incorporating it into their daily workflows to enhance the calibre of their customer service. As part of our ongoing commitment to our partners, we are diligently spearheading the uploading of knowledge articles and institutional expertise to further augment the value delivered. Our team is working incredibly hard to deploy this, stay tuned for more updates! Save the Date Upcoming Webinar Join us on March 21st as we join forces with Farm Equipment Magazine and Mazergroup to bring you an exclusive webinar – Your AI Ally: Enhancing Customer Service and Dealership Efficiency Discover innovative AI-powered solutions that are transforming the landscape for equipment dealerships. Hear from industry experts Wally Butler – Vice President/CFO at Mazergroup, Brock Moir – CPO at visorPRO, and Robert Saik – Founder & CEO at visorPRO, as they delve into the pressing challenges facing dealers today and unveil how AI is turning customer service into a competitive advantage. Don’t miss this opportunity to gain valuable insights and learn how AI can empower your dealership to thrive in today’s challenging market. Best,The visorPRO team

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visorPRO™ Weekly Digest: Elevating Service Efficiency and Industry Partnerships

Friday, March 1, 2024 Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Press Release Generative AI Meets Agriculture: Mazergroup partners with visorPRO.ai Mazergroup, an 18 location dealer group in Canada, renowned for its extensive service and support network, proudly announces its strategic partnership with AGvisorPRO Inc. This collaboration signifies a significant milestone as Mazergroup integrates the AI powered visorPRO™ technology to elevate their customer care abilities and improve service efficiency. Read the full press release below. Product Update References That Leave Nothing To The Imagination Wilson SchultzProduct Manager As promised, I have exciting news related to our references. A big part of what makes our AI special is the fact that it backs up its answers with references. This means you can go look up the references easily, and see where the AI got its information. With our newest rerelease, each reference will have a summary in the title. Instead of “Page 303” it will tell you a summary of the content of page 303. This is extremely helpful for users who are in a hurry to find the right reference, at a glance you can now see exactly what the AI is pulling from. Stay tuned for more updates on our next major release. Featured Article Mazergroup partners with visorPRO.ai Wally Butler, Mazergroup’s CFO, emphasizes the natural fit of visorPRO within their operations, “visorPRO’s mission will help us become more efficient and effective from within our service department,” Butler explains, and further notes, “The visorPRO team understands our business and the ever-changing requirements of today’s customer. With this technology, Mazergroup staff can swiftly access essential information, bypassing the hassles of sifting through multiple portals, internal discussions, or extensive manuals, pinpointing the right service information in seconds.  This allows Mazergroup to respond more quickly to our customer’s needs and aligns with Mazergroup overall purpose and priorities – “Mazergroup’s dedication to the success of our customers””. Save the Date Upcoming Webinar March 21st, 20242:00PM CentralOnline We are excited to announce we have partnered up with FarmEquipment.com to bring to you an interactive webinar to discuss some of the challenges that dealers are facing such as the tightening labour market, escalating machinery complexity, employee burnout, customer service, etc. and how the visorPRO team is working to solve those challenges and turn it into a profitable advantage for dealers.  Best,The visorPRO team

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Rob at NAEDA

visorPRO™ Weekly Digest: Insights from NAEDA Conference, Serial Number Splits, and AI in Agribusiness

Friday, February 2, 2024 Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Event Highlights NAEDA Conference Dallas, TXJanuary 29-31th Rob Saik, CEO and Chad Moskal, Director of Sales attended the North American Equipment Dealer Association (NAEDA) conference in Dallas, TX this week.They were excited to learn about how dealerships are thinking about service support and showcase the visorPRO solution for better technician efficiency and overall profitability.We were proud to partner with the North American Equipment Dealers Association (NAEDA) for a breakout session on Understanding Your Labor Budget at their annual conference. Thank you NAEDA for having us! Product Update Serial Number Splits Now Available! by Wilson Schultz, Product Manager As we near the spring season, the technical team has been focused on uploading large chunks of data to the visorPRO AI model. We now have a slick process to upload and are testing data while finishing up some core features. One feature we are excited about is the source selector, coming in the next week. The source selector allows the user to select from a list of documents related to a model of equipment, so they can zero in on a serial split, or limit the bot’s focus to a particular kind of document. The AI will only reference the documents the user asks it to search. On top of that, we are making our references faster and more accurate, more info coming on this next week. Stay tuned! Featured Article ‘The Great Reset’ in Global Agribusiness 9 Black Swan Events to Watch in 2024 by Bob Trogele & James C. Sulecki visorPRO.ai was listed as Black Swan #9, as technology continues to push into agribusiness and the agroindustry. With major companies having invested and continuing to invest in technology – for example, the $300 million Nutrien has spent on digital solutions and its data team in the past five years – the trend is clear: artificial intelligence will further drive how business is executed at the farm gate. For example, equipment dealers are signing on to visorPPO.ai from Canadian start-up AGvisorPRO so their technicians can ask a powerful AI any support query question using a chat interface. Other companies continue to raise money, such as start-up Rantizo, whose recent $6 million expansion of funding is targeted to help ag retailers scale automation of drone aerial applications. Key question: Will the agroindustry as a whole ride the initial wave of practical AI? Or largely sit it out with a wait-and-see attitude? If margins remain tight, the best bet is likely the former as much as the latter.

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visorPRO Weekly Digest: Unveiling Strategies for Labor Budget at NAEDA Conference!

Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Featured Event NAEDA Conference Dallas, TXJanuary 29-31th We are proud to announce we will be partnering with the North American Equipment Dealers Association (NAEDA) to bring you an invaluable breakout session on Understanding Your Labor Budget at their annual conference at the end of the month. A well-crafted labour budget is more than just numbers; it’s a strategic tool that influences your decision-making and annual planning. Discover methods on how to identify technician inventory, technician types, gaps, and available hours to ensure a fully staffed shop and develop a versatile team capable of meeting all your customers’ needs. If you are a NAEDA member, shoot us a message and let’s link up at the event!

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visorPRO™ Weekly Digest: New Events, and a Call for Demos!

January 5, 2024 Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Featured Event Precision Farming Dealer Summit Indianapolis, INJanuary 8-9th visorPRO™ is proud to announce its partnership with Precision Farming Dealer as a partner sponsor of the 9th Annual Precision Farming Dealer Summit. visorPRO™ will be sponsoring the ‘Eliminating Service Stress and Chaos During Busy Seasons’ general session and our very own Robert Saik will get things started by introducing the panelists and giving a quick overview of visorPRO™. You are invited to join us on January 8-9, 2024 at the Indianapolis Marriott Downtown Hotel in Indianapolis, Ind., for 2 days of unrivaled learning and networking with top precision farming dealerships from around North America. As a valued member of the visorPRO™ community, we are excited to be able to extend you an exclusive 15% DISCOUNT off your entire Precision Farming Dealer Summit registration. Simply use coupon code VISORPRO on your registration form to automatically receive your discount. Register today to join the brightest minds in precision farming at the 2024 Precision Farming Dealer Summit and leave with a roadmap for implementing ideas and technologies for precision farming retailing and servicing success.We hope to see you there! Featured Event NAEDA Conference We are proud to announce we will be partnering with the North American Equipment Dealers Association (NAEDA) to bring you an invaluable breakout session on Understanding Your Labor Budget at their annual conference at the end of the month. A well-crafted labour budget is more than just numbers; it’s a strategic tool that influences your decision-making and annual planning. Discover methods on how to identify technician inventory, technician types, gaps, and available hours to ensure a fully staffed shop and develop a versatile team capable of meeting all your customers’ needs. If you are a NAEDA member, shoot us a message and let’s link up at the event! Call for Demo Do you have 15 minutes? What is visorPRO.ai? It’s the product transforming the way dealerships operate… by providing technicians with accurate (and referenceable) answers in just 30 seconds or less, ultimately enhancing customer satisfaction by resolving requests in record time. With this product, seeing is believing. Our team is asking for 15 minutes of your time to show you what this thing can do. Simply book a demo here:

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visorPRO™ Weekly Insights: Reflecting on 2023, Exciting Developments Ahead, and Exclusive Events for 2024!

Merry Christmas from the visorPRO team! As we reflect on this year’s journey, we want to express our heartfelt gratitude for your support. While the path has presented its challenges, we wholeheartedly believe that we are building something extraordinary for the Ag Equipment space. The anticipation for what 2024 holds fills us with excitement, and we are eager to embark on the next chapter of visorPRO™. Thank you for being a part of our community, and we wish you a joyous holiday season and a prosperous New Year! Product Update Spring Uploads and visorPRO 2.0: Exciting Times Ahead! The development team continues to focus on uploading partner documents for the spring season. We are working on bringing planting, tractor, sprayer, and precision equipment data into our partner’s vaults for this spring.  In addition, the team is already thinking about what visorPRO 2.0 is going to look like. Many answers to questions live in technical documents, but there are many more in the brains of technicians. visorPRO becomes more powerful when we help dealers share team knowledge, so the team has been working hard on a vision for this future.  The development team at visorPRO wishes you a very Merry Christmas, and we are excited about what 2024 holds for our partners! Featured Article Precision Farming Dealer Summit Indianapolis, INJanuary 8-9th visorPRO™ is proud to announce its partnership with Precision Farming Dealer as a partner sponsor of the 9th Annual Precision Farming Dealer Summit. visorPRO™ will be sponsoring the ‘Eliminating Service Stress & Chaos During Busy Season’ general session and our very own Robert Saik will get things started by introducing the panelists and giving a quick overview of visorPRO™. You are invited to join us on January 8-9, 2024 at the Indianapolis Marriott Downtown Hotel in Indianapolis, Ind., for 2 days of unrivalled learning and networking with top precision farming dealerships from around North America. As a valued member of the visorPRO™ community, we are excited to be able to extend you an exclusive 15% DISCOUNT off your entire Precision Farming Dealer Summit registration. Simply use coupon code VISORPRO on your registration form to automatically receive your discount. Register today to join the brightest minds in precision farming at the 2024 Precision Farming Dealer Summit and leave with a roadmap for implementing ideas and technologies for precision farming retailing and servicing success. We hope to see you there! Featured Article NAEDA Conference We are proud to announce we will be partnering with the North American Equipment Dealers Association (NAEDA) to bring you an invaluable breakout session on Understanding Your Labor Budget at their annual conference at the end of the month. A well-crafted labour budget is more than just numbers; it’s a strategic tool that influences your decision-making and annual planning. Discover methods on how to identify technician inventory, technician types, gaps, and available hours to ensure a fully staffed shop and develop a versatile team capable of meeting all your customers’ needs. If you are a NAEDA member, shoot us a message and let’s link up at the event! Call for Demo Do you have 15 minutes? What is visorPRO.ai? It’s the product transforming the way dealerships operate… by providing technicians with accurate (and referenceable) answers in just 30 seconds or less, ultimately enhancing customer satisfaction by resolving requests in record time. With this product, seeing is believing. Our team is asking for 15 minutes of your time to show you what this thing can do. Simply book a demo here.

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visorPRO™ Weekly Insights: New Feature, Client Success, and Industry Partnerships

Welcome to this week in visorPRO where we share media, product updates and client experiences on our revolutionary technology aiding equipment dealers in transforming their customer service efforts. Call for Demo Do you have 15 minutes? What is visorPRO.ai? It’s the product transforming the way dealerships operate… by providing technicians with accurate (and referenceable) answers in just 30 seconds or less, ultimately enhancing customer satisfaction by resolving requests in record time. With this product, seeing is believing. Our team is asking for 15 minutes of your time to show you what this thing can do. Simply book a demo here. Product Update NEW! – Source Selection Good news! We’ve been busy improving the visorPRO product, and our latest update is all about making things easier for you. Meet the “source selector” – a handy feature that lets you choose the manufacturer and model number before asking a question. Now, when you have a question, you can see the available documentation for your equipment. And here’s the cool part – you get to pick exactly which documents you want the AI to use for your answers.Why does it matter? Simple – it means more accurate answers. The bot only uses the documents you choose, making everything clearer and helping you understand the info in the dealer vault better. It’s all about giving you more control and making things simpler! Featured Article Open AI’s 2023 Developer Conference and What it Could Mean for the Future of LLMs Brock Moir, Chief Product Officer @ AGvisorPRO Inc. Following the Open AI developer conference keynotes, let’s take a look at what this means for the future of artificial general intelligence (AGI) and especially the Open AI platform. Find out about the highlights of the release, as well as what this could mean for future AI platforms. Client Success Story Torgerson’s Great Falls, MT, USA We wanted to share a quick success story with you. Torgerson’s faced similar challenges in technician efficiency before they joined visorPRO. Since then they’ve sped up their service process immensely; Brion Torgerson, CEO describes our technology’s ability to “manufacture time”: “The integration of visorPRO signifies a game-changing opportunity for Torgerson’s in terms of technician onboarding, training, and overall business operations. It’s like manufacturing time.” Check out what else Brion had to say in our recent webinar partnered with Lessiter Media called Integrating AI in Equipment Dealerships: Augmenting Support & Mitigating The Labor Crisis.  Featured Article Young’s Equipment Partnership In case you missed it, you can read all about our partnership with Young’s Equipment that was featured in Farm Equipment dot com. Young’s Equipment Inc. is the largest Case IH dealer in Saskatchewan with nine locations in Regina, Moose Jaw, Assiniboia, Windthorst, Weyburn, Davidson, Raymore, Watrous and Chamberlain! “Our partnership with AGvisorPRO in launching visorPRO marks a significant leap forward in the industry,” says Sean Young, Assistant General Manager for Young’s Equipment. “The ability to streamline our support process using AI technology will revolutionize our customer service offering and set a new standard in the dealership landscape.” 

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Open AI

Open AI’s 2023 Developer Conference And What it Could Mean for the Future of LLMs

Open AI’s 2023 Developer Conference And What it Could Mean for the Future of LLMs Note, given the recent turmoil at Open AI, I held off on publishing this article. Now that some stability has been achieved, it seems like full steam ahead. Following the Open AI developer conference keynotes, let’s take a look at what this means for the future of artificial general intelligence (AGI) and especially the Open AI platform. Let’s dig in! Some of the highlights from their release: GPT4 turbo is now 1/3 the price and 3x the speed! And having 128k tokens of available context is fire! Expect this trend to continue, OpenAI is spending big on infrastructure and seems focussed on driving down their costs while increasing speed and throughput. Developers will now have more control over completions with formatted json outputs and temperature controls. json is a commonly used data exchange format, having json formatted output allows a developer to force the GPT mode to conform to a specified output structure. json formatted outputs will become critical for most automation tasks developers are using GPTs for. As a platform, Open AI will likely continue adding new ways to control the output of their models so that developers can better leverage GPTs for their use cases. Custom GPTs are something new, and perhaps to some, expected as it adds a convenient wrapper over Open AI’s models to make it easier to create specialty agents. Developers can now create custom ChatGPT threads with their own personality, custom actions, knowledge retrieval, and access to the code interpreter. The GPT marketplace will enable developers to share and potentially monetize their own GPTs. A hint at multimodal capabilities, GPT-4 can now ‘see’ and ‘hear’ by giving it images or audio input. It can also generate robust speech patterns and images. However, their image generation still leaves a lot to be desired. In the future leveraging multimodal embeddings from a common model may offer a powerful way to search through different types of data. As we move to more AI enabled human-computer interfaces, multimodal capabilities will help the AI experience feel more natural.   Custom, fine-tuned GPT4 models, for a cool ~$3 million you can fine tune a version of GPT4 in your unique domain.  What could this mean for the future AI platforms? An evolution in the human-computer interface AI enabled assistants or GPTs open up a new opportunity for the evolution of the human-computer interface. We have seen hints of this before with Google Home, Siri, Alexa, etc; GPTs can put these devices on steroids. Now, not only can the AI better understand what you are asking; but it can accomplish a much wider variety of tasks while providing you with responses based on unstructured data. I expect OpenAI to build into a more formal marketplace of custom actions and GPTs that any developer can build and purchase. Similar to the app store, OpenAI will have some control of the quality, provide for some form of transaction, and take a cut of the revenue. Developers that leverage AI based interfaces will find significant competitive advantages in usability, speed in information retrieval, and ability to leverage otherwise unstructured inputs; all of which will create competitive advantages to the early movers in this space. Custom tuned GPT models for repeatable superhuman task completion Assistants basically merge custom prompts and retrieval augmented generation, which is super powerful, but under the hood it is still ‘just’ GPT-4. One of the announcements this year was in the ability to fine tune GPT-4 for domain specific use cases; it is yet to be understood how valuable this may be beyond GPT-4’s capabilities. However, there are many valuable use cases that can be unlocked by taking parts of the GPT-4 model and retraining it to do specific tasks. Open AI has not mentioned this, but it seems like a likely area of differentiation for them to pursue. As an example of what I mean here is; in the retrieval augmented generation space, we use the GPT-4 embeddings to match input to the best section to reference using cosine similarity. This method is simple and effective, but it doesn’t do a great job of helping us understand why that section was relevant, or even really which sections may be the most relevant (when given similar sections or more vague input queries). However, a custom model that leverages the first few layers of GPT-4 could easily just output these sorts of things (GPT-4 could, but it becomes cost prohibitive to use in this regard). I expect OpenAI to build custom models based on some of the most common tasks that developers perform (for example retrieval augmented generation), and fine tune more compact models that can perform these tasks at super-human capabilities and at a cheaper price point than running the query through GPT-4. All in all, the AI enabled future is looking bright. For developers that learn how to redesign workflows that leverage these tools, there is potential for significant competitive advantages. As I continue to say, this is lightning in a bottle; and those bold enough to move fast will be able to leverage it with significant upside.

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