AED Magazine Feature
April 2026 Edition
Unlock Your Service Department's Full Potential: How AgRevolution Boosted Technician Efficiency by 5% in 8 Weeks with Vi by visorPRO
Today’s equipment dealerships are under pressure to do more with the same staff. Faster diagnostics, consistent quoting, and stronger service margins are no longer optional. They’re the difference between growing and falling behind. For AgRevolution, a 12-location AGCO dealership operating across Kentucky, Indiana, Illinois, and Ohio, the solution was Vi by visorPRO.
As AgRevolution expanded, service information was spread across more than ten OEM and shortline platforms. New technicians hired from different brand backgrounds faced steep learning curves. Quoting varied between locations. Billable hours were lost to unnecessary troubleshooting and interruptions. Valuable technician knowledge disappeared when staff moved on. Customers often waited longer than they should for answers and repairs.
Vi centralized OEM and shortline manuals, historical work orders, and technician notes into one AI-powered platform. Technicians could search across brands without learning multiple systems. Service managers used historical labor data to build consistent estimates. Senior technicians spent less time answering questions and more time focused on repairs.
The result was faster diagnostics, shorter customer wait times, and a consistent service experience across all 12 locations.
For those folks to come on board and go to one platform and search service information from Vi without having to learn every other manufacturer’s layout, that was one of the bigger things that drove us to Vi,” said Daniel Stansbury, Corporate Service Director at AgRevolution.
Within two months, AgRevolution recorded measurable gains: higher technician efficiency, more billable hours recovered, and greater service throughput without adding headcount. Customers noticed the difference. “This tool not only empowers our people to provide speed to solution for our customers. We’re also creating billing gains within the profit side of our service department,” Stansbury said.
Read the article on page 44 of AED magazine.
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