Features
The AI-Powered Platform Built for Equipment Dealership Performance
From diagnostics to documentation, Vi by visorPRO connects every technician, every brand, and every work order so service runs smarter, faster, and more profitable than ever.
Equipment dealership service shouldn’t rely on memory, digging through manuals or hoping the right technician is nearby. Vi brings everything together – manuals, work order history, fault codes and technician knowledge – in one AI-powered knowledge platform built for dealerships.
Technicians get instant, verified answers with step-by-step support across any OEM or shortline brand. Dealerships benefit from accurate quotes, less rework, faster training and higher profitability across every work order. Simply put: Vi power a smarter, more profitable service department.
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Vi Feature
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Dealership Issue
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Dealership Impact
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Knowledge & Collaboration
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Secure Knowledge Vault
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Scattered info, knowledge loss, lost billable hours
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A dealership-wide hub for manuals, notes and equipment data. Powers knowledge sharing, maximizes efficiency, and safeguards expertise for the entire dealership.
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AI-Powered Knowledge Assistant
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Slow diagnostics, low first-time fix rates, lost billable hours
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Accurate, rapid, context-aware answers from work order histories, manuals and operating procedures. Reduces downtime, accelerates diagnostics, eliminates errors, and dramatically boost first-time fix rates to fuel higher service throughput.
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Technician Note Capture
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Knowledge loss, high training costs
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Captures and shares technician insights, including notes and annotations. Preserves hard-won expertise, ensures consistent repair quality, shortens training, and elevates repeatable team-wide performance.
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Multi-Brand Search
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Inefficient cross-OEM and shortline service
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One search covers every OEM and shortline. Unlocks multi-brand efficiency, empowering techs to service any fleet with service and confidence while improving accuracy and first-time fix rates across brands.
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Cross-Dealership Knowledge Sharing
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Limited repair insights, slow issue resolution
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Secure opt-in sharing between independent dealerships by sharing secure technician insights, repair learnings, and service data. Expands collective knowledge to accelerate issue resolution and service efficiency.
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Diagnostics & Repair Guidance
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Step-by-Step Repair Guidance
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Low first-time fix rate, long training process
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Step-by-step repair guidance and contextual instructions with verified data fast-tracks onboarding, reduces errors, and delivers consistent, high-quality service.
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Error Code Look Up & Proactive Variance Indicators
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Misdiagnosis, costly rework
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Smart fault-code guidance and variance indicators prevent mistakes before they happen to improve throughput and first-time fix rates.
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Past Work Order Insights
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Inaccurate quoting, service write-offs
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Complete visibility into past jobs, labor, and parts. Enables consistent quoting, reduces write-offs, and accelerates diagnostics.
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Access & Connectivity
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Dealership Management System Integration
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Inefficient systems, hidden costs
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Seamlessly integrates with dealer management systems to pull work order history data and insights. Streamlines operations, reduces administrative friction, and drives measurable profitability.
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Mobile & Web Access
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Data inaccessibility, bottlenecks in shop/field
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Real-time access anywhere: shop floor, counter, or field. Frees up workflows, speeds service, and keeps every role connected.
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Low Data Mode
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Connectivity downtime
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Full power of Vi even in 3G or low-bandwidth zones. Ensures technicians never lose access to critical repair data, no matter where the job is.
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Security & Compliance
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Security & Compliance
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Data risks, compliance fines
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Enterprise-grade encryption, access controls, and audit trails secure dealer and customer data and ensure compliance.
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Knowledge & Collaboration
AI-Powered Knowledge Assistant
Fix slow diagnostics and lost billable hours.
Rapid, context-aware answers from work order histories, manuals and operating procedures. Reduces downtime, accelerates diagnostics, eliminates errors, and dramatically boost first-time fix rates — fueling higher service throughput.
Secure Knowledge Vault
Solve scattered information and wasted hours.
A dealership-wide hub for manuals, notes and equipment data. Powers knowledge sharing, maximizes efficiency, and safeguards expertise for the entire dealership.
Technician Note Capture
Stop losing expertise and overspending on training.
Captures and shares technician insights, including notes and annotations. Preserves hard-won expertise, ensures consistent repair quality, shortens training, and elevates repeatable team-wide performance.
Cross-Dealership Knowledge Sharing
Remove repair blind spots.
Enables secure collaboration between independent dealerships by sharing secure technician insights, repair learnings, and service data. Expands collective knowledge to accelerate issue resolution and improve service efficiency.
Multi-Brand Search
End inefficiencies in cross-OEM service.
One search covers every OEM and shortline. Unlocks multi-brand efficiency, empowering techs to service any fleet with service and confidence–while improving accuracy and first-time fix rates across brands.
Diagnostics & Repair Guidance
Step-by-Step Repair Guidance
Fix low first-time fix rates and reduce onboarding time.
Consolidated OEM manuals (parts, service, operator), shortline data, internal standard operating procedures, and historical work orders into a single, searchable platform.
Error Code Lookup & Proactive Variance Indicators
Eliminate misdiagnosis and prevent costly rework.
Smart fault-code guidance and variance indicators prevent mistakes before they happen — improving throughput and improving first-time fix rates.
Past Work Order Insights
Stop inaccurate quotes and unnecessary service write-offs.
Complete visibility into past jobs, labor, and parts. Enables consistent quoting, reduces write-offs, accelerates diagnostics, and maximizes warranty recoveries.
Access & Connectivity
Dealership Management System Integration
Remove inefficiencies and uncover hidden costs.
Seamlessly integrates with dealer management systems to pull work order history data and insights. Streamlines operations, reduces administrative friction, and drives measurable profitability.
Mobile & Web Access
Cut shop and field bottlenecks.
Real-time access anywhere—shop floor, counter, or field. Frees up workflows, speeds service, and keeps every role connected.
Low Data Mode
Eliminate downtime from weak connectivity.
Full power of Vi even in 3G or low-bandwidth zones. Ensures technicians never lose access to critical repair data — no matter where the job is.
Security & Compliance
Security & Compliance
Prevent data risks and eliminate compliance exposure.
Enterprise-grade encryption, access controls, and audit trails lock down dealer and customer data — safeguarding trust and ensuring compliance.