Frequently Asked Questions

Learn All About Vi

Choosing new technology for your equipment dealership isn’t just about features: it’s about trust, fit, and impact. This FAQ answers the most common questions dealers ask about Vi by visorPRO®: what it does, how it works, and how it supports every role in your dealership. 

General

Vi is an AI-powered service assistant built for equipment dealerships. It delivers instant access to repair information (including manuals, work orders, technician notes, and internal knowledge) so dealership teams work faster, more consistently, and more profitably.

Vi reduces time spent searching for technical information across portals, documents, and teams. Technicians diagnose issues faster, complete work orders more consistently, and keep jobs moving through the shop.
Vi enables dealerships to complete more jobs in less time while improving knowledge sharing and service consistency. Higher first-time fix rates, faster throughput, more accurate quoting, and stronger technician productivity strengthen the impact of every repair.

No. Vi scales from single-location dealerships to large dealer groups. 

No. Vi supports them by eliminating time spent searching for information, reducing interruptions, and accelerating repairs, which allows teams to focus on billable work.

Yes. Vi is brand-agnostic and supports every make, model, and equipment line serviced by the equipment dealership.

Vi launched in early 2023 as an AI service assistant developed alongside equipment dealerships.
Yes. Vi is fully deployed in over 100 dealerships and used daily by over 1,000 dealership employees globally–across service, parts, customer service and sales.

Data Accuracy & Trust

Vi provides verified answers with referenced, dealer-approved sources, including OEM and shortline manuals, historical work orders, internal documentation and technician notes.
No. Vi does not guess. Every answer is based on verified dealership data and referenced sources.
Yes. Every answer links directly to source material for transparency and technician confidence.

Deployment & Integration

Most dealerships are live with Vi within 14 days.

Full work-order capabilities, including historical work order data, are typically available within 60 days or less of getting started with Vi. Timing may vary based on dealership size, number of locations, and data readiness.

No. Vi handles the entire deployment, including document ingestion, data cleanup, and configuration, with zero lift from dealership teams.
No. Dealership operations continue as usual during onboarding. Vi takes care of all the heavy lifting!

No. Vi works alongside your DMS to improve the speed, accuracy, and completeness of details captured in work orders while making information faster and easier for teams to access.

Vi has extensive experience working alongside leading dealership management systems to enhance work order and repair history access.

Vi helps technicians complete work orders by surfacing relevant repair history, including complaint, cause, and correction details for parts and service, making documentation faster and more consistent.

Work order sharing is an opt-in capability that enables controlled sharing of approved work order insights between participating dealerships while protecting sensitive data. Technicians benefit from a broader pool of proven fixes and faster diagnostics.

Yes. More complete documentation leads to faster approvals and reduces denials.

By providing verified service guidance and proven historical fixes, Vi improves repair accuracy and first-time fix rates.

Customer Satisfaction & Equipment Uptime

Faster turnaround times, clearer communication, more accurate quotes, and fewer callbacks build customer trust and loyalty.
Rapid diagnostics and faster repair decisions keep equipment running and customers productive.
Yes. Access to verified answers and proven past resolutions reduces repeat repairs.

Security & Data Ownership

Yes. Vi follows recognized security best practices to protect dealership data, including encryption and controlled access for authorized personnel.

No. Dealership data is fully siloed unless cross-dealer work order sharing is explicitly requested and enabled.

The dealership retains full ownership of content and knowledge stored within Vi.

Technician Adoption & Expertise

Yes. Senior technicians use Vi to accelerate diagnostics and reference proven fixes while junior technicians use it to build capability and confidence faster.

Yes. Technicians get instant answers without pulling managers or senior technicians away from other billable work.

Technicians can add notes directly to manuals and documents. These insights are saved within Vi and accessible across the dealership.

Yes. Vi works on desktops, laptops, tablets, and mobile devices–in the shop or in the field.

ROI & Performance

Faster diagnostics, fewer callbacks, stronger documentation, and more accurate quoting increase revenue and efficiency per work order.

Yes. Vi reduces bottlenecks and supports consistent performance when workloads spike.

Yes. Standardized knowledge and workflows improve consistency and performance across all locations.

Pricing is structured per dealership location, and designed to scale from single locations to enterprise groups.

Ongoing Learning & Support

Every dealership has a dedicated customer success team member focused on onboarding, adoption, and helping teams get the most value from Vi.

Continuously. Enhancements are released automatically with no downtime and at no additional charge.

Vi expands its knowledge base as the dealership operates. As teams capture insights, Vi evolves with that knowledge.

Vi aligns the entire dealership around shared knowledge. Employees get instant answers, managers gain visibility and consistency, and leadership sees improved margins, uptime, and customer satisfaction.

Ready to see Vi in action? 

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