Trochu Motors Scales Service Knowledge with AI and Shared Work Orders
How a single-store AGCO dealership preserves technical knowledge, speeds up diagnostics, and improves service profitability with Vi by visorPRO
Background
Trochu Motors is a family-owned AGCO dealership in Trochu, Alberta, with nearly 80 years of history serving farmers. Operating as a single-store dealership with a broad mix of AGCO and shortline equipment, Trochu Motors relies heavily on its service department to deliver fast, accurate support as equipment complexity continues to increase.
As newer technicians entered the workforce and experienced technicians approached retirement, Trochu Motors began looking for ways to preserve technical knowledge, improve service efficiency, and maintain a high standard of customer service, without adding unnecessary overhead or changing how teams already work.
The Challenge
Trochu Motors faced common industry pressures that impacted service efficiency, profitability, and knowledge retention:
Fragmented Service Knowledge & Inaccessible Data
Service content was spread across a range of OEM and shortline platforms. While extensive, the data was difficult to access for quoting, training and diagnostics, forcing teams to rely on guesswork or memory.
Inaccurate Quotes & Absorbed Labor Costs
Service writers lacked real-time labor data, often underquoting, which led to heavy write-offs and reduced margins.
Technician Shortage & Knowledge Loss Risk
New technicians struggled across multiple OEM and shortline systems, risking turnover despite six-figure training investments.
Operational Bottlenecks & Staff Burnout
Senior technicians were constantly pulled off complex jobs to answer repetitive questions, leading to frustration and a loss of institutional knowledge.
Limited Experience with Rare Repairs
Senior technicians were constantly pulled off complex jobs to answer repetitive questions, leading to frustration and a loss of institutional knowledge.
As equipment became more complex and customer expectations increased, these challenges compounded, making it harder to scale service performance with existing staff.
The machines are getting more complex every year, but the way we store and access knowledge inside dealerships hasn’t kept up.
— Landis Stankievech, Operations Manager, Trochu Motors
The Solution
Trochu Motors implemented Vi by visorPRO to create a dealership-owned, AI-powered service knowledge layer built for real-world dealership workflows:
Instant Knowledge Access
Consolidates OEM and shortline documentation (including operator and service manuals, SOPs, technical notes, and knowledge bulletins) alongside Trochu Motors’ historical work orders and shared, anonymized work orders from other AGCO dealers into a single, searchable platform.
Verified Intelligence
Every answer is grounded in source material, with direct links back to manuals and work orders, giving technicians confidence to verify information before service.
Technician Training Accelerator
Vi acts as a digital mentor, helping newer technicians navigate complex, multi-brand equipment and resolve unfamiliar issues faster by learning from real dealership repair history.
Knowledge Retention at Scale
Captures senior technicians’ insights, notes, and proven fixes directly within everyday workflows to preserve technical knowledge even as staff change.
Increased Service Throughput
Reduces diagnostic and search time, minimizes interruptions to senior technicians, and enables faster, more accurate repairs to improve overall service efficiency and profitability.
Vi doesn’t just give an answer or hallucinate: it shows me where that answer came from. I can verify it right in the manual or the work order. Vi is my first stop shop – the first place I go before digging through manuals, calling another tech, or phoning another dealer.
— Landis Stankievech, Operations Manager, Trochu Motors
The Results
Since implementing Vi by visorPRO, Trochu Motors has seen measurable improvements across the dealership:
Accelerated Technician Ramp-Up
Newer technicians reach productivity faster by learning from real-world repairs and verified service documentation.
Manufactured Time
Technicians spend less time searching for information and more time on billable work, allowing the dealership to complete more jobs each day.
Reduced Interruptions & Frustration
Senior technicians are no longer pulled off billable repairs to answer routine questions, while junior staff gain confidence solving issues independently.
Improved Operational Efficiency
Faster diagnostics, more accurate quoting, and access to shared work order intelligence increase throughput and service profitability.
Consistent, Professional Service
A single source of verified manuals and real repair history ensures customers receive accurate, consistent service—regardless of who is working the job.
Work order sharing further multiplied the value of Trochu Motors’ data, transforming isolated work orders into a collaborative intelligence network across dealerships.
Work order sharing multiplies the information I have access to. I don’t need to have seen the problem before—someone else already has. As an AGCO dealer, we need economies of scale. Sharing work orders lets independent dealerships operate with the experience of much larger groups.
— Landis Stankievech, Operations Manager, Trochu Motors
Why It Matters
Service Throughput
Trochu Motors handles more service work with the same team by reducing search time and accelerating diagnostics—helping offset ongoing technician shortages.
Employee Development
Faster onboarding and continuous skill-building protect significant training investments while giving newer technicians confidence to tackle complex, multi-brand equipment.
Operational Excellence
Data-driven quoting, faster repairs, and shared repair intelligence improve absorption rates and overall service profitability.
Risk Mitigation
Technical knowledge is captured and preserved through verified manuals and shared work orders, ensuring consistent, high-quality service delivery as staff and equipment evolve.
Vi has become the first stop for solving service problems, before calling another technician, digging through manuals, or reaching out to other dealers.
— Landis Stankievech, Operations Manager, Trochu Motors
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