AgRevolution Boosts Technician Efficiency by 5% in 8 Weeks
How One Dealership Group Transformed Service Performance with AI-Powered Support
Background
Founded in 2020, AgRevolution is a forward-thinking agricultural equipment dealership with 13 locations across western Kentucky, Indiana, Illinois, and Ohio. A wholly owned subsidiary of AGCO Corporation, AgRevolution represents leading brands such as Fendt, Massey Ferguson, RoGator/TerraGator, and MacDon. With a fleet of 55 service trucks, AgRevolution is committed to delivering expert service directly to farms, embodying their “FarmerFirst” philosophy.
The Challenge
AgRevolution faced several challenges in its service operations:
Dispersed Information
Service content was spread across 10+ OEM and shortline platforms, making it cumbersome for technicians to access.
Technician Onboarding
New hires from diverse backgrounds needed a single system to reduce the learning curve.
Lost Billable Time
Technicians and service managers were frequently pulled off jobs to diagnose issues or answer questions from parts staff and customers.
Knowledge Capture
Experiential knowledge risked walking out the door as seasoned staff retired.
Inefficient Quoting
Limited historical data made quoting inconsistent, affecting efficiency, absorption, and profitability.
We’re a growing dealership and we’re hiring a lot of technicians from different brands and backgrounds. For those folks to be able to come on board and go to one platform and search service information from Vi without having to learn every other manufacturers layout or service book…were two of the bigger things that drove us to look at Vi as a solution
– Daniel Stansbury, Service Manager, AgRevolution
The Solution
To address these challenges, AgRevolution partnered with Vi by visorPRO, the AI-powered knowledge assistant designed for equipment dealerships. Vi provided:
Instant Access to Knowledge
Consolidating service manuals, work orders, and technician notes in one searchable platform to provide a standardized reference for new technicians.
Guided Troubleshooting
Providing step-by-step support using real data from thousands of work orders to cut diagnosis time from hours to seconds, boosting fix time first rates.
Smart Recommendations
AI-driven insights for parts, procedures, and quoting, helping managers improve billing accuracy and parts teams upsell.
With Vi, AgRevolution gave its technicians a single source with the right information at their fingertips–all to streamline service operations
We’ve increased our tech efficiency by 5% in the last 8 weeks using Vi. It’s not just about finding the service manual — it’s about using our past work to improve quoting, increase absorption, and train our team faster.
– Daniel Stansbury, Service Manager, AgRevolution
The Results
The impact was immediate:
+5% Technician Efficiency
within 8 weeks, speeding up service delivery.
Reclaimed Billable Hours
as techs spent less time searching for information troubleshooting.
Increased Service Throughput
by supporting more customers each week.
Knowledge Retention
through shared technician insights, preserving institutional wisdom.
This tool not only empowers our people to provide that speed to solution for our customer and repair machines quicker, faster and reducing downtime. We’re also creating billing gains within the profit side of our service department.
– Daniel Stansbury, Service Manager, AgRevolution
Why It Matters
AgRevolution’s experience highlights how Vi delivers measurable value:
Scalability
Create more service capacity with your existing team.
Customer Satisfaction
Faster turnaround and reduced towntime.
Employee Development
Faster onboarding and skill-building for technicians.
Operational Excellence
Streamlined processes driving higher profitability.
Ready to See the Same Results?
Discover how Vi can help your dealership boost technician efficiency, onboard faster and serve more customers with the same team, and deliver service excellence.