New Podcast
Vi by visorPRO on Dealer Diagnostics
Service departments today are supporting more equipment brands, older machines, and increasingly complex systems while facing technician shortages and growing pressure to fix it right the first time.
In a recent episode of the Dealer Diagnostics podcast, host Wayne Brozek sits down with John Schmeiser, COO of Vi by visorPRO, to discuss how dealerships are using AI to tackle these challenges inside the service department.
The conversation explores:
- Managing service complexity across multiple OEMs and short lines
- Helping technicians find answers faster using existing dealership data
- Capturing and preserving technician knowledge
- Improving service efficiency and aftermarket profitability
As Wayne notes during the discussion, managing multiple brands and aging equipment adds a new layer of complexity for technicians:
It’s almost like having a second technician riding with you that’s more experienced—you’ve got your phone-a-friend button.
— Wayne Brozek, Dealer Diagnostics
John explains how visorPRO was built specifically for this environment by layering AI over OEM service information, work-order history, and internal dealership knowledge to deliver real operational impact. AI in dealerships isn’t about buzzwords—it’s about results:
This dealer was doing about $25 million in service. Run the math on a 5% increase.”
— John Schmeiser
In this Dealer Diagnostics podcast episode, the discussion focuses on service efficiency, technician support, and why dealers are increasingly viewing AI as an investment, not a cost.
Listen to the full podcast episode: